NHAI's Warning: FASTag Will Get Blacklisted If You Hold It In Your Hand At Toll Plazas

NHAI has issued a clear warning to motorists: if your FASTag is not fixed on the windscreen and is instead being held up by hand at the toll plaza, it can be treated as a “loose tag” and blacklisted. Once that happens, the tag stops functioning normally, and the vehicle owner has to deal with reissuance, fresh activation and higher toll charges in the meantime.

This is not a small compliance issue. It goes to the heart of how tolling is now being cleaned up. A FASTag is linked to one specific vehicle registration number. If the same tag is being moved around, or if the tag is being used in a way that suggests it is not permanently attached to the assigned vehicle, the system treats it as misuse. NHAI’s concern is straightforward: one tag should mean one vehicle.

Why the “tag in hand” habit matters

Holding the FASTag in hand may look harmless, but it creates two problems. First, it makes it easier to use one tag across multiple vehicles, which defeats the entire point of vehicle-linked tolling. Second, it becomes a bigger issue as toll collection moves towards stricter automated enforcement.

NHAI has already told all FASTag issuer banks to urgently verify the vehicle registration numbers linked to issued tags and blacklist those found mapped to incorrect or invalid numbers. That came after complaints that the number picked up by the toll system did not always match the actual registration plate on the vehicle. In plain terms, the tolling system is now being cleaned up from the back end as well, not just at the toll booth.

The next tolling phase will be less forgiving

This is happening just as barrier-less tolling is beginning to move from pilot stage to real use. On May 1, the government launched India’s first Multi-Lane Free Flow tolling system at the Chorayasi toll plaza on the Surat-Bharuch section of NH-48. Under this setup, vehicles pass without stopping while ANPR cameras and FASTag readers work together in real time.

In a barrier-based system, a human at the booth can sometimes sort out confusion. In a barrier-less system, the number plate and the tag have to match cleanly and instantly. If they do not, the system is far more likely to flag the vehicle automatically.

What users should check now

There are three basic things worth checking. One, the FASTag should be properly affixed to the inside of the windscreen in the correct position. Two, the registration number linked to the tag should exactly match the number on the vehicle. Three, the tag should remain active and funded.

With the latest warning, NHAI is not just telling drivers where to paste a sticker. It is signalling that the toll ecosystem is moving to tighter data matching and lower tolerance for misuse. If a FASTag is still being carried in hand instead of being fixed on the glass, it will be blacklisted!